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After an Office Gaffe, Several Ways to Say You're Sorry

The Wall Street Journal.

The apology needs to be direct and the offender should take full responsibility, says Marilyn Puder-York, Ph.D., a psychologist and executive coach.

It should convey: “I recognize what I did was inappropriate, I recognize it had impact I didn’t intend, no one is blaming the universe or a bad night’s sleep,” she says.

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